Terms & Conditions

Welcome to Royal Bee Natural Products Pvt Ltd. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. About Our Website

This website is operated by Royal Bee Natural Products Pvt Ltd. Throughout this website, the terms “we,” “us,” “our,” refers to the company.

By using our website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

2. Product Information

We make every effort to ensure that the product information, descriptions, images, prices, availability, and other details displayed on our website are accurate and up to date.

However, the actual product packaging, colour, appearance, label, or other details may vary slightly from the images shown on the website.

We reserve the right to correct any errors or update product information at any time without prior notice.

3. Placing an Order

When placing an order on our website, you agree to provide accurate and complete information, including your name, mobile number, email address, billing address, and shipping address.

After placing an order, you may receive an order confirmation. An order is subject to product availability and successful payment confirmation, where applicable.

We reserve the right to cancel or refuse an order in cases such as product unavailability, incorrect pricing, incorrect information, suspected fraudulent activity, or other legitimate reasons.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable price will be the price displayed on the website at the time you place your order.

We offer the payment methods displayed during checkout. You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

We make reasonable efforts to process and deliver orders within the estimated delivery time provided on our website.

Delivery times may vary depending on the delivery location, courier partner, weather conditions, holidays, operational issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact details.

Once the order has been handed over to the delivery partner, delivery is subject to the courier partner's delivery process and timelines.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, dispatched, or handed over to the delivery partner, cancellation may not be possible.

Any eligible refund for a cancelled order will be processed according to our applicable refund policy.

7. Returns, Replacement and Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy.

If you receive a damaged, defective, incorrect, incomplete, or tampered package, please contact us as soon as possible with your order details and, where applicable, photographs or videos of the package and product.

Each request will be reviewed according to our applicable policies.

8. Use of Products

Customers should carefully read and follow the product label, usage instructions, warnings, and other information provided with the product before use.

Information provided on our website is intended for general product information and should not be considered a substitute for professional medical advice.

9. Customer Responsibilities

By using our website, you agree:

• To provide accurate and complete information.
• To use the website only for lawful purposes.
• Not to misuse or damage the website.
• Not to attempt unauthorized access to our website or systems.
• Not to use our website for fraudulent or illegal activities.
• To comply with all applicable laws and regulations.

10. Intellectual Property

All content available on this website, including the Royal Bee name, logos, product images, photographs, text, graphics, designs, videos, icons, and other materials, is owned by or licensed to Royal Bee Natural Products Pvt Ltd unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any website content without our prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics services, or other service providers.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

We are not responsible for the content, availability, or policies of third-party websites or services.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Royal Bee Natural Products Pvt Ltd shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to limit any rights or protections available to consumers under applicable law.

14. Fraudulent Activities

We reserve the right to cancel orders or restrict access to our website where we reasonably believe that an order or activity is fraudulent, unauthorized, abusive, or violates these Terms & Conditions.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

16. Changes to These Terms

Royal Bee Natural Products Pvt Ltd reserves the right to modify or update these Terms & Conditions at any time.

Any changes will become effective once the updated Terms & Conditions are published on this website.

We recommend that customers review this page periodically for any updates.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to these Terms & Conditions or the use of our website shall be handled in accordance with applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products, or any other matter, please contact us through the contact details provided on our website.

Royal Bee Natural Products Pvt Ltd

Email:  customercare@royalbeehoney.com
Phone: 8800660423
Address: G1, Plot No, 1/23, Rajender Nagar, Sector 5, Rajendra Nagar, Sahibabad, Ghaziabad, Uttar Pradesh 201005

19. Acceptance of Terms

By accessing our website, using our services, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Royal Bee Natural Products Pvt Ltd.