RETURNS & REFUNDS
What is the general return policy on Royal Bee Natural Products?
14 Day Return Policy
We offer you complete peace of mind while ordering at Royal Bee - you can return all items within 14 days of receipt of goods.
If you are not satisfied with what you have bought, we gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging are intact.
What should I do if I receive expire or breakage Item?
If an item is found expire or defective (breakage), please get in touch with our customer care on inforoyalbeehoney.com or call us on 0120-2659560 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Royal Be Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Is there a category specific policy for returns?
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like cold & cough, uterine tonic, joint remedies, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
In case of any queries, please write to our customer care on firstname.lastname@example.org or call us on 0120-2659560
I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through royal bee Reach or through our courier partners like DTDC, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
Once you have requested the cancellation of item(s) in your order, Royal Bee Natural Products will complete the cancellation and initiate the refund, depending on your preference.